Our costumer service is available on business days by:
telephone; +31341764066
e-mail; webshop@perfecteyelash.com
During the following opening hours:
Monday: 08.30 AM - 07.00 PM
Tuesday: 08.30 AM - 07.00 PM
Wednesday: 08.30 AM - 07.00 PM
Thirsday: 08.30 AM - 07.00 PM
Friday: 08.30 AM - 07.00 PM
With the exception of public holidays
We do our best to ensure that you are helped as perfectly as possible. Do you have a complaint about one of our products or services? Let this know as quickly as possible to our customer service by sending an e-mail to webshop@perfecteyelash.com. Your complaint will be answered to within 3 working days.
We strive to deliver your order as quickly and efficiently as possible to your chosen delivery or pick-up address.
Do you place your order, within the Netherlands, from monday till friday before 04.00 pm? Then you will have your order delivered the next business day. The estimated delivery time for orders to Belgium are 1-2 business days.
Do you want your order to be sent to another address because you are not at home? Enter the desired delivery address under the heading 'new address' during checkout. We provide you also the possibility to have your package delivered to a DPD pickup parcelshop. So that you can pick up your order when it suits you. You can choose this option during your ordering process.
We find it very important that you know when you will receive your order. That is why we make sure that you always get the following information by mail:
1. Order confirmation
2. Shipping confirmation from DPD (track & trace code included)
Do you prefer to pick up your order? Perfect Eyelash provides you the option to pick up your delivery at a DPD parcelshop within your neighborhood. Besides that, there is also the possibility that you pick up your order at our wholesale in Harderwijk.
Log in to the website with your account information, click on purchases and choose the right invoice, then click on send purchases and there you will find your track & trace code. If you still have any questions about your order, please contact our customer service on +31341 - 764066.
The standard shipping costs within the Netherlands are €4,95. Do you place an order with a value above €25,00 (excl. VAT), we will ship your order for free. We also deliver packages outside the Netherlands. The shipping costs for a delivery to Belgium are € 9,95. You do not have to pay shipping costs when you place an order to be send to Belgium with a value above € 100,- (excl. VAT).
You can check the status of your order by logging in to your account on the website and click on the right order number. If you still have any questions about your order please contact our customer service on +31341 - 764066.
Did you not get your order on the scheduled time? We are very sorry to hear that, this can have multiple causes.
Check the track & trace code from your order:
You can find the track & trace code in the shipping confirmation from DPD. Check this link on the track & trace page to see if the delivery time indication may have been shifted.
Delivery address incorrect:
Is the delivery address correct? You can look this up in your order confirmation.
If you still have any questions about your purchase, please contact our customer service on +3141 - 764066.
Unfortunately, it can happen that something went wrong with processing your order. In that case, please contact directly our customer service. You can send an e-mail to webshop@perfecteyelash.com with the description of your problem and your order number. Our customer service will handle your problem as soon as possible and will look for the best solution together with you.
Did you receive your package damaged? We are very sorry to hear about that. To help you as good as possible, we ask you to call our customer service on +31341 - 764066.
We like to make sure that the payment process is as easy as possible for you*. That is why we offer you several ways to pay for your order, see below:
- iDeal
- Mistercash
- Paypal
- Bankcontant (bank transfer)- if we have received your payment, we will confirm that and send your order as quickly as possible.
- Maestro
- Visa
* Perfect Eyelash is not responsible for any mistakes made during the payment process.
The exchange of an online discount code is simple. The first step is to go to your shopping cart and fill in the online discount code into the field 'discount code'. You add the online discount to by clicking on the 'plus' icon. After this step, the discount will be settled up with the total amount (excluding shipping costs).
Placing your order is very simple and can by registration as a professional.
You can create an account during the ordering process. All you have to do is following the steps that are indicated on your screen. You can also choose to create an account before placing an order. To create an account, click login at the top right of the page. Then click on register and then you can enter your details. Once you are logged in, you can place an order and benefit from having a registered account.
Perfect Eyelash offers professional eyelash and eyebrow products. Our professional customers mainly consist of eyelash stylists, beauty salons, and hair salons. Our professional products are for personal use in your salon but also for sale. Are you active in the beauty industry and in possession of a valid Chamber of Commerce number and VAT number? Then you can create an account for professionals, purchase our products at purchase prices and take advantage of benefits. Create your professional account on the website and send the request. Once the application has been sent, we will take care of processing the application. Please note that it may take up to 48 hours (2 business days) for the application to be confirmed.
As a consumer, you can not buy products in the webshop. You need to be registered as a professional for buying products at perfecteyelash.com.
After you have placed an order you will receive an e-mail from us with your order confirmation. Did you not receive this e-mail? Check your SPAM box. If you can not find it there, probably something has gone wrong with filling in your details. Check in your account if your mail address correct is.
Unfortunately, it is not possible to place an order by phone. This can only be done online with your account. So that we have the right information immediately and we can make your purchase in order.
If you have chosen to pay by bank transfer, we ask you to pay the amount of money within 2-3 days. Once your payment is received, we will confirm you and send your purchase as soon as possible. If we don't receive the payment within 2-3 days, your purchase will be canceled.
Contact our customer service before 04.00 PM on +3141 - 476066. Otherwise, you have the chance that your order already has been sent.
Would you like to cancel your purchase? Let our customer service before for 04.00 PM know that you want to cancel your order by calling on +3141 - 764066. Otherwise, you have the chance that your order already has been sent.
The products will stay in your shopping cart until you remove them. Pay attention, the products will only be reserved once you click on the button 'continue to check out'. It is possible that after a long period a product is no longer available. We advise you not to leave the desired products in your shopping cart for too long.
The prices in the webshop are excl. VAT, this will be calculated in your shopping cart.
Contact our customer service at webshop@perfecteyelash.com to verify on which warranty your products are included. Please mention the problem and your order number in the e-mail.
At Perfect Eyelash, you need an account when you want to order products like a professional. To create an account you click on 'Log in' right above on the page. After that click on 'new customer' as a professional and then you can enter your details. As soon as you are registered, you can place an order and benefit from having a registered account.
It is correct that you do not receive an invoice with your order. You can find your invoice in you account:
- Go to the 'Account' icon right above on the page and log in with your data.
- Click on 'Orders' and select the order you want the invoice for
- Click on 'Print invoice' right above
Please contact our customer service at webshop@perfecteyelash.com, they will be happy to help you personally. Please note the order number and tell us why you want to return your item(s).
As soon as possible and no later than 14 days after dissolution (at the moment that we have been informed that you want to return something) we will refund the entire purchase price (incl. any shipping costs for the forwarding). We may wait to pay you back until we have received the product(s) or until you have shown that the products have been returned (whichever comes sooner).
How you receive the purchase amount back is dependent on the original payment method. The original method also reimburses.
Contact our customer service at webshop@perfecteyelash.com to verify on which warranty your products are included. Please mention the problem and your order number in the e-mail.
At Perfect Eyelash, you need an account when you want to order products like a professional. To create an account you click on 'Log in' right above on the page. After that click on 'new customer' as a professional and then you can enter your details. As soon as you are registered, you can place an order and benefit from having a registered account.
If you have a Perfect Eyelash account, you can change your account data. For example, do you want to change your name, e-mail address, delivery and billing address, payment details or password? That's how easy it is:
- Go to the 'Account' icon right above the page and log in with your account data
- Click on 'My data' to change your name, password and/or e-mail address
- To change your billing or delivery address
Did you forget your password? On the login page, you will find the link "Forgot your password?" Click here and enter the e-mail address where you want to receive your new password. Go to your e-mail and change your password. After this, you can log in again into your account. If this does not work, please contact our customer service at +31341 - 764066.
Do you want to receive our newsletter through e-mail? Follow the next steps:
- Go to the 'Account' icon right above the page and log in with your e-mail address and password
- Click on 'Newsletter' and sign in to general registration
- Click on 'Save' to confirm
As a professional, you need an account to view all prices. To create an account, click log in right above at the page. Afterward, click on 'new customer' as a professional and then you can enter your details.
Our customer service is available on business days by:
phone: +31341 - 764035
e-mail: training@perfecteyelash.com
During the following opening hours:
monday; 08.30 AM - 05.00 PM
tuesday; 08.30 AM - 05.00 PM
wednesday; 08.30 AM - 05.00 PM
thirsday; 08.30 AM - 05.00 PM
friday; 08.30 AM - 05.00 PM
* with the exception for the public holidays
We do our best to ensure that you are helped as perfectly as possible. Do you have a complaint about one of our products or services? Let this know as quickly as possible to our customer service by sending an e-mail to training@perfecteyelash.com. Your complaint will be answered to within 3 working days.
Go to perfecteyelash.com/academy and choose the desired training. Then click on the "Book training" button, select the desired training, location and you will see an agenda overview of this training and location.
Did you not receive a confirmation e-mail from your registration? Always check your SPAM / JUNK box, unfortunately, the confirmations sometimes disappear in these folders. Don't worry, you can always find the mail. If this is not the case, contact our customer service on +31341 - 764035.
You have to arrange a model for the training yourself. Are you unable to do this? Then we can arrange this for you, provided that this is notified to us 14 days in advance of the training.
The address of the training is stated in the confirmation e-mail. You can also find the information about our studio-locations on www.perfecteyelash.com under the heading 'Studio-locations'.
Do you want to cancel your planned training? This must be canceled at least 14 days in advance. For this we ask you to contact our customer service via training@perfecteyelash.com or +31341 - 764035. If we receive your cancellation at least 14 days before the start of the training, you will receive the amount of money you already have paid back. If you cancel within 14 days before the start of the training, we are forced to charge 40% of the costs.
We will charge 40% of the costs for the course when you do not show up. The registration must be canceled at least 14 days in advance.
We would like to make the payment as easy as possible for you *. That is why we offer you three different ways to pay for your training. See the overview below:
- iDeal
- Mister Cash
- Paypal
* Perfect Eyelash is not responsible for any mistakes made in the payment process.
To confirm the registration of the training we ask you to pay a deposit of at least € 50,-. This deposit is required to reserve your training place. If you do not make a deposit, the registration will be canceled.
If you choose to make the deposit only, there are two options to pay the remaining amount of money:
- On the day of the training; cash at the training location before the start of the training
- For the training; digitally through the link in the confirmation e-mail that you receive on your specified e-mail address
The invoice is attached as an attachment in your confirmation e-mail. Always check your SPAM / JUNK box, unfortunately, the e-mails sometimes disappear in these folders. Don't worry, you can always find the mail. If this is not the case, send an e-mail to training@perfecteyelash.com and we will send the invoice again.
If no deposit has been received after 8 hours after registration, you will receive a reminder as an e-mail with a payment link. If the deposit is not paid within 24 hours, the registration will be canceled automatically.
We only offer a term arrangement for the Microblading training.
Exchanging an online discount code is easy. The first step is to go to your shopping cart and there you will see a field where you can enter the discount code. Enter the discount code here and add the discount code by clicking on the 'plus' icon. After this step, the discount will only be deducted from the total amount.
Click for the opening hours and address details of the Perfect Eyelash studio, which you are looking for, on 'Studio' and then 'Studio-locations'.
A few of our Perfect Eyelash Studio's are open in the evening hours. Check our website for the openings hours of our studio's under 'Studio' and then 'Studio-locations'.
Let your information behind by leaving a voicemail message, and we will contact you as soon as possible.
We do our best to ensure that you are helped as perfectly as possible. Do you have a complaint about one of our products or services? Let this know as quickly as possible to our customer service by sending an e-mail to webshop@perfecteyelash.com. Your complaint will be answered within 24 hours on business days.
You can find all our treatments under the heading 'Studio' and then 'Treatment'.
One by One means that one extension is placed on one real eyelash. With Russian Volume a fan is made of multiple extensions and placed on one real eyelash. Do you have doubts about which look you want to choose? Feel free to call, our stylists give you the best advice!
This can have several causes, such as the weather, hormones, the growth cycle of your own lashes or dealing with the eyelash extensions. We recommend carefully following the aftercare note, which you will receive after the treatment. Do you still worry? Feel free to call the studio where you have got your treatment.
Your eyelash extensions will last six to eight weeks. This means that the last hairs fall out after six to eight weeks. The falling out of the hair has to do with the natural growth cycle of your own lashes.
We provide your eyelash hair for hair of an extension. We attach the extensions with a specially developed formaldehyde-free adhesive for this method.
We place approximately 100 to 120 eyelash extensions on each eye. This depends on your own natural lashes.
You can book your appointment easily online by the 'make online appointment' button. You choose your studio-location, treatment, stylist and time yourself. We ask a deposit of € 10,- for booking your appointment online. You can also call the studio-location you prefer to make an appointment.
If you wish to cancel within 48 hours prior to the treatment(s), we reserve the right to charge 50% of the costs of the treatment(s).
At all our studios it is possible to pay with cash and a debit card.
If your contact details are known in our system, you will receive an invoice of your treatment and any purchased products digitally by e-mail immediately after the payment.
Contact
We are happy when you are satisfied. Please contact us when you need help with your order or when you have other questions.